The Group seeks to attract and retain skilled staff by offering safe working conditions, fair remuneration in line with market rates of pay and social benefits packages for its employees and their families.

Policies and due diligence

The Group has a number of policies in place which govern its relationship with employees, including the Code of Fair Employment and the Diversity and Equality Policy. The Group periodically reviews the terms and conditions of employment in its own operations to confirm that the Code of Fair Employment is being fully applied within the Group. Due diligence is conducted on recruits prior to their employment in the Group.

Attracting and retaining skilled employees

Employee turnover is actively managed at each of the Group’s operations and by the Human Resources team. The retention of skilled staff has been a key factor in the successful development of the Group’s assets at Aktogay and Bozshakol, and in the wider Group’s continued operational success. During the ramp-up of the second sulphide concentrator at Aktogay, the Group benefited greatly from deep institutional knowledge of the operation of our concentrators and learnings garnered from the ramp-ups of the first sulphide concentrators at both Aktogay and Bozshakol. When employees leave the Group, exit interviews are conducted to collect feedback.

A Leadership Development Programme is in place to identify potential future leaders so that support in the form of training and mentoring can be offered. Potential successors are identified for key positions and individual development plans are created to support those identified. There are currently more than 244 employees enrolled in individual development plans across Aktogay, Bozshakol and East Region. Part of the annual assessment process for expatriate employees considers how well they have been mentoring, coaching and training their local successors. Progress towards promotion or continued development is reviewed quarterly and annually in year-end reviews.